Privacy Policy

Last updated July 28, 2026. This page explains how Sferra Waterproofing handles customer information and SMS consent.

Information We Collect

Sferra Waterproofing may collect name, email address, phone number, property address, project details, water issue details, appointment information, photos, proposal and invoice information, warranty or service-call details, and communications submitted through forms, calls, emails, text messages, or our customer systems.

How We Use Information

We use information to respond to waterproofing and foundation repair requests, schedule inspections, send estimates or proposals, coordinate job scheduling, provide job updates, issue invoices, support warranties and service calls, improve our customer experience, and meet legal or compliance obligations.

SMS Consent And Mobile Information

When you provide a phone number and choose to receive text messages, Sferra Waterproofing may send conversational, inspection, proposal, scheduling, job update, invoice, warranty, review request, and service-related messages. Message frequency varies based on your project or service relationship.

Mobile opt-in information, text message consent, and SMS messaging data are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Service providers that help deliver messages may process information only as needed to provide messaging services for Sferra Waterproofing.

Required SMS disclosure: Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase. Mobile opt-in information will not be shared with third parties or affiliates for marketing or promotional purposes.

Sharing Information

We may share limited information with service providers that help operate the business, such as hosting, email, messaging, payment, analytics, CRM, scheduling, and security vendors. We may also disclose information when required by law or to protect our rights, customers, systems, or business.

Your Choices

You may opt out of SMS at any time by replying STOP. You may request help by replying HELP. You may also contact us to update or remove contact information where legally permitted.

Contact

Sferra Waterproofing
227 E Bath Rd, Cuyahoga Falls, Ohio 44223
Email: office@sferrawaterproofing.com